Frequently Asked Questions
This is a list of frequently asked questions about our solution. For answers to your specific questions, please contact SynerG.
How difficult is it to implement the SynerG solution?
We offer an incremental approach to solve your specific pain-points
in which you will acheive an ROI in 12 months or less. Over time, you can add more functionality to our solution. You can expect the SynerG solution
to be up and running within 3 months requiring minimal engagement from your internal IT staff.
What type of returns can I expect?
Since we cater to your specific needs, results will depend on your objectives. We have typically found that operational efficiencies
in a contact center to be 20% or more.
How can I be certain SynerG will bring my organization real value?
SynerG offers tangible efficiencies for your organization through operational cost savings and increased user productivity.
As each organization is unique, we will work with you to jointly develop your expected ROI based on your operations.
Is SynerG a middleware solution?
No. SynerG is a business application that can be deployed to users. We are not a middleware platform like EAI or EII which only brings data together without
any specific user interfaces. We are a fully functional business application with user interfaces, business rules, logic and workflows. The difference
between SynerG and a traditional business application is we do not own the data, we pull it 'as-is' from your best-of-breed back-end systems such as billing, inventory, CRM or order management.
How is SynerG different from screen scraping?
Screen scraping solutions are more sensitive to application user interface changes, are easy to break and hard to keep up-to-date. SynerG relies 100% on the back-end infrastructure and not the
front-end graphical user interface. We access your systems both at the business logic and database layer. Our solution is optimized to give you
the fastest access to the information based on the type of user activity. We deliver a robust, quick to implement solution giving you the best of both worlds.